Shipping policy

Last updated: 04/04/2025

Reliable and Secure Delivery

 

Order Processing

• Orders are processed within 0 to 5 business days

• You'll receive a confirmation email with tracking information once your order ships

 

Shipping Costs 

• Shipping is included in the price of all products

• No additional shipping fees, regardless of destination


Shipping Time

• Delivery time: 7 to 10 business days

• For accurate estimates, refer to the Estimated Delivery Date in your tracking information

 

Customized Items

• Typical processing time: up to 30 days including delivery

• Specific processing time detailed on product page

• Specify customization details in order comments

• Contact orders@faedor.com before ordering to discuss customization details

• Tracking provided after quality control approval

 

Lost or Missing Packages

• Double-check your shipping address for accuracy

• Faedor.com is not responsible for undelivered packages due to incorrect addresses

• Customer responsible for reshipping costs if package returned due to incorrect address

 

Taxes and Customs

• VAT is not included in the displayed price

• Faedor.com is not responsible for any additional taxes or customs fees requested by your local government upon delivery

 

Missing Pieces

• Inspect parcel upon delivery

• Report missing items:

  • Within 72 hours of delivery (general items)
  • Within 24 hours for items over $100
  • Construction sets/puzzles: Report missing pieces within 30 days to orders@faedor.com with subject "Missing Pieces" Include:
    • Your name
    • Order number
    • Description of missing piece
    • Picture (if possible)
      •  Replacement pieces shipped free with standard shipping

Orders and Cancellations

• Faedor may cancel orders due to errors or unforeseen problems

• Cancellation possible if order not yet processed

• Options if too late to cancel:

 

FAQ

• Tracking updates: Allow 1-3 business days

• Multiple packages: Items may ship separately

 

Contact: orders@faedor.com

 

COUNTRIES SERVED : 

AUSTRIA - BELGIUM - CANADA - CZECH REPUBLIC - DENMARK - FINLAND - FRANCE - GERMANY - HUNGARY - IRELAND - ITALY - JAPAN - MALAYSIA - NETHERLANDS - POLAND - PORTUGAL - ROMANIA - SINGAPORE - SLOVAKIA - SPAIN - SWEDEN - UNITED KINGDOM - LOWER 49 US STATES - EGYPT - MOROCCO - INDONESIA - PHILIPPINES - THAILAND - VIETNAM - CHILE - URUGUAY